Get in touch
Contact IPTV MN
Live support is the fastest route and it is open every hour of every day. A person answers, not a robot, and they stay with you until whatever you asked about is actually working.
Live Support
The fastest way to reach us
A person replies, usually within a couple of minutes, at any hour on any day. This is the right channel for buying, for setup help and for anything urgent.
Open live supportGeneral support
help@supportiptv.ca
For account questions, renewals, refunds and anything that needs a written record. We reply to every email, normally within a few hours.
Send an emailSales & resellers
help@supportiptv.ca
For wholesale credit pricing, reseller panel access and bulk enquiries. Include your expected monthly volume and we will quote you.
Email salesCopyright & DMCA
help@supportiptv.ca
For rights holders submitting a takedown notice. Verified notices are actioned within 48 hours. Read our DMCA notice first.
Read DMCA noticeWhere we are
ITLOGY LLC90 Henderson Ave
Ottawa, ON K1N 7P6
Canada
We are an online service, so this is a business address rather than a shop — please do not arrive expecting a counter. Everything is handled by live support, email and your own app.
When we answer
- Live support
- Every day, 24 hours
- Email support
- Every day, usually within a few hours
- Sales & reseller
- Every day, usually within a few hours
- DMCA notices
- Actioned within 48 hours of verification
We answer in English and French. Nous répondons en anglais et en français.
Faster than waiting for a reply
Most questions already have a written answer. These four cover the large majority of what people write to us about.
Setting up a device?
The written guide for your device is probably faster than waiting for a reply.
Installation guides
Picture freezing?
Nine fixes, ordered by how often they work. The first three solve most cases.
Fix buffering
Question about a plan?
Prices, connections, payment methods and the refund window, all in one place.
See pricing
Something else?
The full FAQ covers the twenty questions we are asked most often.
Read the FAQ
Ready when you are
Have a question before you buy?
Ask anything. We will tell you honestly whether our service suits your setup, including when the answer is no.
- Interac e-Transfer
- Instant delivery
- No contract
- 7-day money back